At Great Little Trading Co, we’re passionate about creating magical childhood moments through our carefully designed children’s products. We want you to be completely satisfied with your purchase, which is why we offer straightforward shipping options and a hassle-free returns policy.

Shipping Information

We ship globally (excluding some Asian and remote regions) to bring our quality children’s products to your doorstep.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two convenient shipping methods:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Please note: Delivery times are estimates and may vary depending on your location and customs processing.

Returns & Exchanges

We accept returns and exchanges for most items within 15 days of delivery, provided they meet these conditions:

  • Items must be in original, unused condition
  • All original packaging and tags must be attached
  • Proof of purchase must be included

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Mattresses
  • Bedding sets
  • Duvets
  • Pillows

These items are marked as non-returnable on their product pages. Exceptions are made if items arrive damaged or defective.

How to Return an Item

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request (use our template below)
  2. Wait for approval – Our customer service team will respond within 2 business days with return instructions and an RMA number
  3. Package your return securely in the original packaging, including all accessories and documentation
  4. Ship your return to the address provided in your return authorization email (we recommend using a trackable shipping service)

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number]

Dear Great Little Trading Co Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:

  • Item Name:
  • Reason for Return:
  • Preferred Resolution: (Refund/Exchange for [specific product if exchanging])

Please let me know the next steps.

Best regards,

[Your Full Name] [Your Contact Information]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we process your return
Please note: It may take additional time for your bank or credit card company to post the refund to your account.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected] with photos of the damage
  • We’ll arrange for a replacement or refund at no additional cost to you
  • In some cases, we may ask you to return the damaged item

International Returns

For customers outside the United States:

  • Return shipping costs are the responsibility of the customer
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional charges

If you have any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected].

Thank you for shopping with Great Little Trading Co – where we make childhood magical!